Burke Consulting and Technology Solutions

 

The Burke Consulting Solution

 

An entire new industry has grown to solve the current challenges in data center management. As a leading expert in the management of HP e3000 computers and interfaces with other systems, Burke Consulting and Technology Solutions is at the forefront of this movement.

 

BCTS offers its clients customized, personalized services, comprehensive technical support and the highest level of customer service available. Our goal is to improve and streamline an organization's data operations as seamlessly as possible and provide ongoing support and technical assistance. Clients who outsource to Burke for their data center management needs gain a number of important, leading-edge benefits.

 

Data Center Management (Outsourced System Management)

 

• Proactive management of your HP systems minimizes downtime and problems
• Outsourcing system management frees IT resources for other purposes such as migration, re-engineering projects or staff shortages due to illness, leaves of absence, etc.
• Outsourcing system management allows your IT group to focus on the core business

• Gain access to Burke Consulting and Technology Solution's HP e3000 technical expertise
• Benefit from up-to-the-minute knowledge of HP e3000 industry issues
• A single, reliable point of contact for any HP e3000-related problem saves time

 

Data Center Configuration Audit Report

 

• One easy-to-use report itemizes all hardware and software configurations and includes all vendor contact information
• Speeds up recovery and minimizes downtime in emergency situations
• Ensures you are paying for service levels that match your current requirements - may reveal opportunities for cost-efficiencies

 

Future Directions Analysis

 

• Migrate or Homestead?
• If Migrate, how? Build? Buy? What platform?
• If Homestead, how? What type of hardware support? Software support? Is a platform emulator a possibility? Even if Homesteading, you need to develop a plan
• Get the facts, personalized, from a trusted, objective, unbiased source - we do not do migrations, nor do we take finder's fees from any vendor selling migration services

 

Help Desk and Vendor Coordination Services (for all your HP e3000 needs)

 

• Use Burke Consulting and Technology Solutions as your single point of contact for resolving HP e3000 hardware and software problems when one or multiple vendors are involved
• Centralized de-bugging and call routing saves time and trouble
• Includes HP contract management for administrative ease

 

Tailored Services include

 

• MPE/iX Version Management
• IMAGE/SQL Version Management
• Contract Management
• System Hardware Installs and Upgrades
• System Software Install and Upgrades
• System Monitoring
• System Backups
• MPE/iX Networking
• Database Monitoring
• Capacity Planning
• Disaster Recovery Planning
• Availability Planning (Service Level Agreements and how to achieve)
• Develop/review/update/document operating procedures
• Develop/review/update/document security procedures
• Analyze software choices and availability
• Staff Training
• Custom Programming
• Hardware and software configuration
• Failure Recovery
• Batch Operations
• Printing Support
• Telephone Consulting and Support
• Problem Resolution with a range of service levels (be the client's advocate with HP and other vendors to resolve hardware or software problems